# Calliyo vs Kaleyra: which is right for your team?
_URL: https://calliyo.com/compare/kaleyra · Compared: Kaleyra (CPaaS (Communications Platform as a Service)) · Pricing: Custom enterprise contracts; no public per-user plans. Volume-based on minutes/SMS._

> Calliyo vs Kaleyra: side-by-side comparison of pricing, features, setup, and fit. See when SIM-based CRM beats enterprise CPaaS for Indian SMEs.

## TL;DR
Pick **Calliyo** if your team is mostly outbound (sales, telecalling, follow-ups) and you want predictable per-user pricing on the SIMs you already have. Pick **Kaleyra** if you need cpaas (communications platform as a service) features like IVR, virtual numbers, or programmable APIs. Many teams run both — Calliyo for outbound, Kaleyra for inbound.

## Quick facts
- **Calliyo** — SIM-based Call Management CRM · India · ₹99-125/user/month annual · best for Indian SME outbound teams
- **Kaleyra** — CPaaS (Communications Platform as a Service) · Bengaluru / Milan · Custom enterprise contracts; no public per-user plans. Volume-based on minutes/SMS. · best for Mid-market and enterprise — banks, e-commerce, large support teams
- Kaleyra site: https://www.kaleyra.com/

## How does Calliyo compare to Kaleyra?

| Feature | Calliyo | Kaleyra |
|---|---|---|
| Pricing | ₹99-125/user/month (annual) | Custom enterprise quote |
| Setup time | 5 minutes | Days–weeks |
| SIM-based calling | ✓ | ✗ |
| Works offline | ✓ | ✗ |
| AI call summaries & follow-up reminders | ✓ | ✗ (Kaleyra provides raw recordings; analytics is BYO.) |
| Programmable voice/SMS/WhatsApp APIs | ✗ | ✓ |
| IVR / call-centre routing | Basic | Advanced |
| Free trial without sales call | ✓ | ✗ |
| INR transparent pricing | ✓ | ✗ |
| Best fit | Indian SMEs, telecalling teams | Enterprises, CPaaS use cases |

## Pick Calliyo when…
- You're a small-to-mid Indian team (5-50 telecallers) and want predictable per-user pricing instead of an enterprise contract.
- You don't need API-level voice/SMS/WhatsApp programmability — you just need calls auto-logged and followed up on.
- You want to launch this week, not negotiate procurement for a quarter.

## Pick Kaleyra when…
- You're an enterprise that needs programmable voice/SMS/WhatsApp APIs for in-house dev teams.
- You're already in the Tata Communications ecosystem and want a single vendor.
- Your call volumes run into millions of minutes per month and you can negotiate carrier rates.

## Frequently asked questions

**Is Calliyo a Kaleyra alternative?**

Calliyo is a fit replacement only for the call-tracking and follow-up parts of Kaleyra. If you use Kaleyra purely for telecaller productivity and call logging, Calliyo replaces that workflow at a fraction of the cost. If you also need SMS/WhatsApp/voice APIs, Kaleyra remains the better fit.

**How does Calliyo's pricing compare to Kaleyra's?**

Calliyo is published per-user (₹99/user/month annual). Kaleyra is volume-based and quoted by sales — typically a fit for ₹50K+/month commitments. For under-50-seat teams, Calliyo is usually 60–80% cheaper.

**Can I migrate from Kaleyra to Calliyo without losing call data?**

Yes — export your call logs from Kaleyra as CSV and import them into Calliyo during onboarding. Historical data stays searchable. Active call routing rules need to be re-configured.

**Does Calliyo work with my existing Kaleyra-issued numbers?**

Calliyo uses the SIMs in your team's phones, so your Kaleyra virtual numbers won't carry over. If you need to keep that virtual-number routing, you'd run Calliyo alongside, not as a replacement.

**Do I need to commit to an annual contract like Kaleyra?**

No. Calliyo offers monthly or annual billing. The annual plan is ~20% cheaper but there's no minimum-term enterprise contract.