# Calliyo vs Servetel: which is right for your team?
_URL: https://calliyo.com/compare/servetel · Compared: Servetel (Cloud telephony / Hosted PBX) · Pricing: Bundled plans + per-minute usage; mid-market call-centre packages typically ~₹5,000-12,000/month._

> Calliyo vs Servetel compared on pricing, features, and team fit. See where SIM-based outbound CRM beats hosted PBX — and where Servetel still leads.

## TL;DR
Pick **Calliyo** if your team is mostly outbound (sales, telecalling, follow-ups) and you want predictable per-user pricing on the SIMs you already have. Pick **Servetel** if you need cloud telephony / hosted pbx features like IVR, virtual numbers, or programmable APIs. Many teams run both — Calliyo for outbound, Servetel for inbound.

## Quick facts
- **Calliyo** — SIM-based Call Management CRM · India · ₹99-125/user/month annual · best for Indian SME outbound teams
- **Servetel** — Cloud telephony / Hosted PBX · New Delhi · Bundled plans + per-minute usage; mid-market call-centre packages typically ~₹5,000-12,000/month. · best for SMBs and mid-market — support, sales, and call-centre teams
- Servetel site: https://www.servetel.in/

## How does Calliyo compare to Servetel?

| Feature | Calliyo | Servetel |
|---|---|---|
| Pricing | ₹99-125/user/month (annual) | Plans from ~₹5,000/mo + usage |
| SIM-based calling | ✓ | ✗ |
| Works offline | ✓ | ✗ |
| IVR / virtual numbers / hosted PBX | ✗ | ✓ |
| Live agent supervision (whisper/barge) | ✗ | ✓ |
| AI follow-up reminders | ✓ | ✗ |
| Setup time | 5 minutes | 2–5 days |
| Best fit | Outbound sales, telecalling, field teams | Inbound call centres, hosted PBX |

## Pick Calliyo when…
- Your sales team makes the calls — you don't need a hosted PBX or call-centre dialer.
- You're 5-50 agents and want per-user pricing without a long onboarding cycle.
- Your agents work in low-network areas where VoIP suffers.
- You want AI follow-up reminders, not just call recordings.

## Pick Servetel when…
- You're running a 50+ seat inbound call centre with shift roster, queues, and SLAs.
- You need a single branded virtual number with IVR routing for incoming calls.
- You need detailed agent monitoring (whisper, barge-in, live ACD).

## Frequently asked questions

**Is Calliyo a Servetel alternative?**

Calliyo replaces Servetel for outbound sales/telecalling workflows. It does not replace Servetel's call-centre PBX, IVR menus, or live agent supervision features. Many teams run Calliyo for outbound and Servetel for inbound.

**How much does Calliyo cost vs Servetel?**

Calliyo's published per-user price is ₹99/user/month annual. Servetel's bundled plans start ~₹5,000/month plus per-minute usage. For under-30-seat outbound teams, Calliyo is typically 70-80% cheaper.

**Can I keep my Servetel virtual number while using Calliyo?**

Yes — your team's outbound calls move to Calliyo (using their SIMs), but Servetel-issued virtual numbers stay with Servetel for inbound. The two systems don't conflict.

**Does Calliyo provide live call monitoring like Servetel?**

No. Calliyo doesn't offer real-time agent supervision (whisper, barge-in). It does provide post-call AI summaries, recordings, and team dashboards — sufficient for most SME outbound coaching.