# SIM-based Call Management CRM for Healthcare & Clinics
_URL: https://calliyo.com/industries/healthcare · Built for: Clinic receptionists, multi-specialty hospital call centres, diagnostic-lab outreach teams_

> Reduce no-shows. Track every appointment booking call. Reach more patients on outbound recall campaigns.

## Overview
Healthcare clinics in India lose 20-30% of booked appointments to no-shows. Most of that is a missing reminder call or SMS. Calliyo turns the receptionist's phone into a tracked clinic line, automates appointment reminders, and gives diagnostic labs an outbound queue for recall campaigns and report follow-ups.

## Where healthcare & clinics teams lose deals

### Appointment no-shows
20-30% of booked patients don't show. Nobody calls to remind because the receptionist is on the next booking.

### Lost recall revenue
Diabetic, dental and follow-up consults need a 6-month nudge. Without a recall queue, the patient drifts to a competitor.

### Diagnostic lab report follow-up
Reports are ready but the patient doesn't pick up. Without auto-redial, the report goes uncollected.

### Multi-doctor scheduling chaos
WhatsApp messages, paper diaries, and a Google Sheet. Slots double-booked, slots wasted.

## How Calliyo fixes each one

### Automated appointment reminders
WhatsApp + SMS reminder 24h before. Confirmation prompt 2h before. No-show rate drops 30-40% in our experience.

### Outbound recall queue
Tag a patient for 6-month dental check-up. Calliyo auto-queues the recall call when the date arrives, plus a WhatsApp opt-in.

### Lab report follow-up
Auto-dial patients whose reports are ready. AI summary captures whether they're collecting in-person or want home delivery.

### Per-doctor calendars
Receptionist sees real-time availability, books in one tap, syncs to the doctor's calendar. No double-booking.

## Common healthcare & clinics use cases
- Single-specialty clinics (dental, dermatology, eye, fertility)
- Multi-specialty hospitals — outpatient call centre
- Diagnostic lab outreach (Thyrocare-style operations)
- Aesthetic clinics — recall + reactivation
- Wellness centres and physiotherapy chains

## A day with Calliyo
1. Patient calls reception → call auto-logged with patient phone, name, doctor preference
2. Receptionist books slot in Calliyo; WhatsApp confirmation auto-sent
3. 24h reminder + 2h reminder dispatched automatically
4. Post-visit, recall scheduled (e.g., 6 months for dental cleaning)
5. Recall date arrives; outbound queue auto-builds for the next morning

## Frequently asked questions

**Is patient call data secure under DPDP / India compliance?**

Calliyo encrypts call recordings and metadata at rest, supports access controls per role (receptionist vs doctor vs admin), and logs every access. We're aligned with DPDP Act consent and retention norms — disclose, record, store securely, delete on request.

**Can we use it across a multi-clinic chain?**

Yes — each clinic is a sub-account with its own staff, slots, and patient base. The chain admin sees consolidated reports across locations.

**Does Calliyo integrate with our HMS / EMR?**

Calliyo syncs patient phone, name, last appointment date, and recall flag via webhook. It's not a replacement for a clinical EMR — it lives in the front-office layer.

**How much does it reduce no-shows in practice?**

Clinics that adopt the full reminder cadence (24h SMS + 2h WhatsApp + same-day call confirm) typically see 30-40% fewer no-shows in the first 60 days.

**Can patients reply to the WhatsApp reminder to reschedule?**

Yes — when paired with WhatsApp Business, replies route to the receptionist queue. The receptionist sees the patient's history and rebooks in one tap.