Calliyo vs Servetel: which is right for your team?
Servetel is an indian cloud telephony provider offering virtual numbers, ivr, hosted pbx, and call-centre solutions. Calliyo is a SIM-based call management CRM built for Indian SMEs. They solve different parts of the same problem — here’s how they compare on price, features, and fit.
Calliyo
- Category
- SIM-based Call Management CRM
- HQ
- India · Workforce Next Pvt. Ltd.
- Pricing
- ₹99/user/month annual · ₹150 monthly
- Best for
- Indian SME outbound sales, telecalling, field teams
Servetel
- Category
- Cloud telephony / Hosted PBX
- HQ
- New Delhi
- Pricing
- Bundled plans + per-minute usage; mid-market call-centre packages typically ~₹5,000-12,000/month.
- Best for
- SMBs and mid-market — support, sales, and call-centre teams
Source: www.servetel.in
How does Calliyo compare to Servetel?
Side-by-side, on the things that matter.
| Feature | Calliyo | Servetel |
|---|---|---|
| Pricing | ₹99-125/user/month (annual) | Plans from ~₹5,000/mo + usage |
| SIM-based calling | ||
| Works offline | ||
| IVR / virtual numbers / hosted PBX | ||
| Live agent supervision (whisper/barge) | ||
| AI follow-up reminders | ||
| Setup time | 5 minutes | 2–5 days |
| Best fit | Outbound sales, telecalling, field teams | Inbound call centres, hosted PBX |
When to pick which
Pick Calliyo when…
- Your sales team makes the calls — you don't need a hosted PBX or call-centre dialer.
- You're 5-50 agents and want per-user pricing without a long onboarding cycle.
- Your agents work in low-network areas where VoIP suffers.
- You want AI follow-up reminders, not just call recordings.
Pick Servetel when…
- You're running a 50+ seat inbound call centre with shift roster, queues, and SLAs.
- You need a single branded virtual number with IVR routing for incoming calls.
- You need detailed agent monitoring (whisper, barge-in, live ACD).
Frequently asked questions
Is Calliyo a Servetel alternative?
Calliyo replaces Servetel for outbound sales/telecalling workflows. It does not replace Servetel's call-centre PBX, IVR menus, or live agent supervision features. Many teams run Calliyo for outbound and Servetel for inbound.
How much does Calliyo cost vs Servetel?
Calliyo's published per-user price is ₹99/user/month annual. Servetel's bundled plans start ~₹5,000/month plus per-minute usage. For under-30-seat outbound teams, Calliyo is typically 70-80% cheaper.
Can I keep my Servetel virtual number while using Calliyo?
Yes — your team's outbound calls move to Calliyo (using their SIMs), but Servetel-issued virtual numbers stay with Servetel for inbound. The two systems don't conflict.
Does Calliyo provide live call monitoring like Servetel?
No. Calliyo doesn't offer real-time agent supervision (whisper, barge-in). It does provide post-call AI summaries, recordings, and team dashboards — sufficient for most SME outbound coaching.
Try Calliyo free for 14 days
No credit card. No sales call. Set up in 5 minutes on your team’s existing SIMs.
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