All industriesCalliyo for D2C Brands

SIM-based Call Management CRM for D2C Brands

Recover abandoned carts on call. Run COD-confirmation campaigns. Win back lapsed customers — without burning Shopify credit.

Built for: D2C ecommerce sales, support, and retention teams

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Where d2c brands teams lose deals

The four most common workflow gaps we see.

Abandoned carts left to email

Email recovery flows convert at 5-10%. A short outbound call converts at 25-35%, but you need someone to actually make the call.

COD-confirmation theft

Unconfirmed COD orders ship and don't get delivered. RTO eats your unit economics.

Lapsed customer reactivation

Customers who haven't ordered in 90 days are easy to win back — if you can reach them on a call, not just email.

Support disguised as sales

Customer-care calls are full of upsell signals nobody captures.

How Calliyo fixes each one

Every pain point above maps to a workflow Calliyo runs out of the box.

Abandoned cart outbound queue

Calliyo auto-queues every cart abandoned >2 hours. Agents dial the queue with one button and convert 25-35%.

COD confirmation calls

Every COD order over ₹X auto-queues a confirmation call within 2 hours. Confirmed orders ship; unconfirmed get held.

Reactivation campaigns

Tag customers by last-order date. Calliyo builds a recall queue for any segment (90-day lapsed, 180-day lapsed).

Upsell flag from support

AI summary detects when a support call mentions repeat purchase intent. Auto-tags the contact for the sales queue.

Common d2c brands use cases

Skincare and beauty subscription brands
Apparel — return-prevention and reorder
Health & supplements — refill reminders
Home goods — install / setup follow-up
F&B subscriptions

A day with Calliyo

What the workflow actually looks like end-to-end.

1
Cart abandoned in Shopify → webhook fires → lead in Calliyo queue
2
Agent auto-dials the queue; AI shows last-viewed product and discount eligibility
3
Order placed live on the call OR follow-up scheduled
4
COD order confirmation call within 2 hours
5
Manager dashboard tracks RTO%, recovery rate, agent ticket count

Frequently asked questions

Does Calliyo integrate with Shopify?

Yes — via webhooks. Cart abandons, COD orders, and customer events fire into Calliyo's queues. Most setups take an hour.

How does it handle pin codes that fail delivery?

Calliyo can mark a contact as 'do not call' or 'COD ineligible by pin code'. Agents see the flag before dialing so they don't waste time.

Can we run discount-code campaigns over the call?

Yes — agents can generate one-time discount codes from inside the call screen (via your Shopify or commerce backend integration). The code is logged against the call for ROI tracking.

What's the typical cart-recovery lift?

D2C brands moving from email-only to email-plus-call recovery typically see 15-25% extra recovery on top of their existing email rate. Per-cart unit economics depend on AOV.

Does it work for international brands selling into India?

If you have an Indian fulfilment team or call partner, yes — they get Calliyo on their team SIMs. International call origination needs a regular telecom plan with international roaming or a local SIM in India.

Run your d2c brands calls on Calliyo

14-day free trial. No credit card. Set up on your team’s existing SIMs in 5 minutes.

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