All industriesCalliyo for Loan DSAs & NBFCs

SIM-based Call Management CRM for Loan DSAs & NBFCs

Convert more lead lists into disbursals. Reduce delinquency on collection calls. Track every DSA's conversion and call quality.

Built for: Direct sales agents, loan officers, NBFC backoffice collections teams

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Where loan dsas & nbfcs teams lose deals

The four most common workflow gaps we see.

Wasted lead lists

DSAs buy 5,000-row lead lists and work the top 10%. The rest goes stale because manual dialing can't scale.

DSA principal blind spots

Principals can't tell which agents are dialing and which are coasting. Some are doing 80 calls/day, some 12 — same payout structure.

Collections friction

Customers don't pick up, agents stop calling, the bucket ages. By 60+ DPD, recovery is half.

Compliance on collections

RBI tightens collection-call norms. Recorded calls without disclosure are a liability.

How Calliyo fixes each one

Every pain point above maps to a workflow Calliyo runs out of the box.

Auto-dial entire lead lists

Upload a CSV; agent presses dial-next. 200-300 calls per agent per day becomes routine.

Per-DSA productivity dashboard

Calls per day, talk time, conversion to application, conversion to disbursal. Spot the slacker, double the closer.

Collections call cadence

Tag each customer's bucket (0-30, 30-60, 60-90, 90+). Calliyo's recall queue is bucket-aware. 0-30 gets gentle reminder; 90+ gets the formal call.

Mandatory recorded disclosure

Every outbound collections call plays the disclosure, records the conversation, and stores it under the customer ID — RBI-aligned audit trail.

Common loan dsas & nbfcs use cases

Personal loan / consumer durable DSAs
Home loan agents
Business loan / unsecured DSAs
NBFC tele-collection teams
Credit card sales agents

A day with Calliyo

What the workflow actually looks like end-to-end.

1
Lead list uploaded → agent presses dial-next; first call connects in seconds
2
Application captured live on the call; documents requested via WhatsApp
3
Customer rejected / deferred → tagged for follow-up cadence
4
On collections side, bucket-based recall queue dials customers in DPD order
5
Principal / collections head dashboard tracks contacts/day, PTPs, broken PTPs, recovery

Frequently asked questions

Is Calliyo compliant with RBI collection-call rules?

Calliyo plays the disclosure, records the call, supports caller-ID showing the agency name, and stores recordings encrypted with audit logs. We're aligned with RBI's Fair Practices Code for outsourced recovery and the DPDP Act consent norm.

Can DSAs use it on personal phones with their own SIMs?

Yes — that's the design. Each DSA installs the Android app on their phone, uses their own SIM, and the calls are tracked by the DSA principal's account. Personal contacts stay private.

How does it handle do-not-call / DND customers?

Upload your DND list; Calliyo blocks dialing those numbers. New numbers can be checked against TRAI's DND scrub if your account is provisioned for it.

Does it integrate with our LOS (loan origination system)?

Calliyo syncs the call activity, recording link, and agent ID back to your LOS via webhook. Application capture stays in the LOS; the conversation history lives in Calliyo.

What's the productivity uplift for collections agents?

Tele-collections agents using Calliyo's bucket-aware queue typically dial 200-300 numbers a day vs 80-100 manually. Contact rate stays flat, but PTPs/day rises 1.5-2x.

Run your loan dsas & nbfcs calls on Calliyo

14-day free trial. No credit card. Set up on your team’s existing SIMs in 5 minutes.

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