All industriesCalliyo for Healthcare & Clinics

SIM-based Call Management CRM for Healthcare & Clinics

Reduce no-shows. Track every appointment booking call. Reach more patients on outbound recall campaigns.

Built for: Clinic receptionists, multi-specialty hospital call centres, diagnostic-lab outreach teams

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Where healthcare & clinics teams lose deals

The four most common workflow gaps we see.

Appointment no-shows

20-30% of booked patients don't show. Nobody calls to remind because the receptionist is on the next booking.

Lost recall revenue

Diabetic, dental and follow-up consults need a 6-month nudge. Without a recall queue, the patient drifts to a competitor.

Diagnostic lab report follow-up

Reports are ready but the patient doesn't pick up. Without auto-redial, the report goes uncollected.

Multi-doctor scheduling chaos

WhatsApp messages, paper diaries, and a Google Sheet. Slots double-booked, slots wasted.

How Calliyo fixes each one

Every pain point above maps to a workflow Calliyo runs out of the box.

Automated appointment reminders

WhatsApp + SMS reminder 24h before. Confirmation prompt 2h before. No-show rate drops 30-40% in our experience.

Outbound recall queue

Tag a patient for 6-month dental check-up. Calliyo auto-queues the recall call when the date arrives, plus a WhatsApp opt-in.

Lab report follow-up

Auto-dial patients whose reports are ready. AI summary captures whether they're collecting in-person or want home delivery.

Per-doctor calendars

Receptionist sees real-time availability, books in one tap, syncs to the doctor's calendar. No double-booking.

Common healthcare & clinics use cases

Single-specialty clinics (dental, dermatology, eye, fertility)
Multi-specialty hospitals — outpatient call centre
Diagnostic lab outreach (Thyrocare-style operations)
Aesthetic clinics — recall + reactivation
Wellness centres and physiotherapy chains

A day with Calliyo

What the workflow actually looks like end-to-end.

1
Patient calls reception → call auto-logged with patient phone, name, doctor preference
2
Receptionist books slot in Calliyo; WhatsApp confirmation auto-sent
3
24h reminder + 2h reminder dispatched automatically
4
Post-visit, recall scheduled (e.g., 6 months for dental cleaning)
5
Recall date arrives; outbound queue auto-builds for the next morning

Frequently asked questions

Is patient call data secure under DPDP / India compliance?

Calliyo encrypts call recordings and metadata at rest, supports access controls per role (receptionist vs doctor vs admin), and logs every access. We're aligned with DPDP Act consent and retention norms — disclose, record, store securely, delete on request.

Can we use it across a multi-clinic chain?

Yes — each clinic is a sub-account with its own staff, slots, and patient base. The chain admin sees consolidated reports across locations.

Does Calliyo integrate with our HMS / EMR?

Calliyo syncs patient phone, name, last appointment date, and recall flag via webhook. It's not a replacement for a clinical EMR — it lives in the front-office layer.

How much does it reduce no-shows in practice?

Clinics that adopt the full reminder cadence (24h SMS + 2h WhatsApp + same-day call confirm) typically see 30-40% fewer no-shows in the first 60 days.

Can patients reply to the WhatsApp reminder to reschedule?

Yes — when paired with WhatsApp Business, replies route to the receptionist queue. The receptionist sees the patient's history and rebooks in one tap.

Run your healthcare & clinics calls on Calliyo

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